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Smarterhome.ai Privacy Policy
Last Updated: November 7, 2025
INTRODUCTION
This Privacy Policy (“Policy”) explains how Smarterhome.ai and its affiliates, including SmarterHome Security, LLC and Smarter Home Solutions, LLC (collectively, “Smarterhome.ai,” “we,” “us,” or “our”), collect, use, and disclose your personal information.
This Policy applies to personal information we collect when you:
- Access or use our website, https://smarterhome.ai/ (the “Site”);
- Enroll in or use the Smarterhome.ai VIP Membership Program (the “Program”);
- Interact with us or our call center agents, including through email, telephone, or SMS.
By accessing our Site, enrolling in our Program (either through digital acceptance on a registration page or by providing express verbal consent to an agent), or otherwise providing your information to us, you agree to the collection, use, and disclosure of your information as described in this Policy.
This Policy is incorporated by reference into our Smarterhome.ai VIP Membership Program Terms and Conditions.
1. INFORMATION WE COLLECT
We collect personal information in several ways, including information you provide directly to us and information we collect automatically.
- Information You Provide Directly
We collect information you provide when you enroll in the Program, purchase a service, contact us, or otherwise interact with us. This information includes:
- Enrollment & Contact Information: Your name, email address, phone number, and physical address.
- Payment and Billing Information: When you make a purchase or subscribe to a paid service (such as a future “SmarterTech” tier), our third-party subscription management platform (e.g., CheckoutChamp) and its integrated payment processors (e.g., Stripe, PayPal) will collect information required to process your payment. This may include your credit or debit card number, card expiration date, CVV, and billing address.
- Communications Information: Records of your interactions with our “VIP Concierge Service” agents, including call recordings (as permitted by law) and the content of your email or text communications.
- Information We Collect Automatically (Cookies & Tracking)
When you visit our Site, we automatically collect certain information using cookies, pixels, and other tracking technologies:
- Usage Data: Information about how you navigate our Site, such as the pages you view, the links you click, and the time and duration of your visit.
- Device Information: Your IP address, browser type, operating system, and other device identifiers.
- Analytics: We use third-party analytics services like Google Analytics to understand our Site traffic.
- Targeted Advertising: We use tracking technologies from partners like Facebook (Meta Pixel) to serve relevant advertisements to you on other platforms.
2. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
- To Provide Our Services: To create and manage your VIP Membership; to provide you with the “VIP Concierge Service”; and to facilitate your access to third-party benefits like the “VIP Savings Card.”
- To Process Transactions: To process your payments for paid subscriptions, prevent fraudulent transactions, and manage your billing and subscription account.
- For Marketing and Communications: This is a primary purpose of our Program. If you have provided your consent (as defined in our Terms), we use your information to contact you for marketing, sales, and promotional purposes. This includes contacting you via:
- SMS/Text Messages
- Telephone (Outbound Calls), including the use of Automated Telephone Dialing Systems (ATDS) and Artificial or Prerecorded Voice Messages.
- For Analytics and Improvement: To analyze Site usage, understand the effectiveness of our marketing, and improve our services.
- For Security and Legal Compliance: To protect our services, prevent fraud, and comply with our legal obligations.
3. HOW WE SHARE YOUR INFORMATION
We may share your personal information in the following circumstances:
- Affiliated Companies: We share your information with our family of affiliated companies (“Associated Companies”) for marketing and sales purposes, allowing them to offer their products and services to you, as consented to in our Terms.
- Third-Party Benefit Providers: We share your information with the third-party partners who provide benefits for the Program. For example, we must share your information with the provider of the “VIP Savings Card” (https://smarterhomeai.corporateplusclub.com/) to create your account with them.
- Service Providers: We share information with vendors who perform services on our behalf, such as our CRM (e.g., GoHighLevel).
- Payment and Subscription Processors: We share your information with our third-party subscription management platform (e.g., CheckoutChamp), which in turn routes your payment information to third-party payment processors (e.g., Stripe, PayPal) to securely process your payments, manage your subscription, and prevent fraud. We do not store your full payment card details on our servers; this information is collected and managed by our PCI-compliant subscription platform and its integrated processors.
- Marketing and Analytics Partners: We share (or allow partners to collect) information with analytics providers (like Google) and advertising networks (like Facebook). This activity may be considered a “sale” or “sharing” of personal information under certain state laws.
Legal & Business Transfers: We may share information to comply with a legal obligation, in response to a lawful request, or in connection with a merger, acquisition, or sale of our assets.
4. YOUR PRIVACY RIGHTS AND CHOICES
You have choices regarding the collection, use, and sharing of your personal information.
- Marketing Communications (Opt-Out): You may revoke your consent and opt-out of our marketing communications at any time.
- Email: Click the “Unsubscribe” link in the footer of any marketing email.
- SMS/Text: Reply “STOP” to any marketing text message you receive.
- Outbound Calls: You may ask to be placed on our internal “Do Not Call” list at any time.
- Cookies and Tracking: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies.
- State-Specific Privacy Rights (CCPA/CPRA, etc.):
Residents of certain states, such as California, have specific rights regarding their personal information. These rights may include:
- Right to Know: The right to request details about the specific pieces of personal information we have collected.
- Right to Delete: The right to request the deletion of your personal information.
- Right to Correct: The right to request correction of inaccurate personal information.
- Right to Opt-Out of “Sale” or “Sharing”: The right to opt-out of the “sale” or “sharing” of your personal information, which includes sharing for cross-context behavioral or targeted advertising.
- How to Exercise Your Rights:
To exercise your right to know, delete, or correct, please contact us at the email address below. To exercise your right to opt-out of the sale or sharing of your information, please visit our “Do Not Sell or Share My Personal Information” link (which you can find in the footer of our Site).
5. DATA SECURITY
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is 100% secure.
6. DATA RETENTION
We retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including to maintain your membership, provide our services, and as required for our legal, accounting, or reporting obligations.
7. CHILDREN'S PRIVACY
Our Site and Program are not intended for or directed to children under the age of 18, and we do not knowingly collect personal information from them.
8. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will provide notice of any material changes by posting the revised Policy on this page and updating the “Last Updated” date. Your continued use of the Site or Program after such changes constitutes your acceptance of the new Policy.
9. CONTACT US
If you have any questions about this Privacy Policy, please contact us at:
1625 North Market Blvd., Suite N321
Sacramento, CA 95834
Call:
